Frequently asked questions

• Q.Are deposits refundable?

  A.Deposits are not refundable if you change your mind about travel or cannot travel for personal reasons, such as illness.  However, if we have to cancel the tour due to low numbers, FCDO advisory or a travel ban/border closure or similar, you will of course be refunded all monies by us, regardless of whether we can recover them from our suppliers.

• Q.Can I add additional private travel arrangements to one of your group tours?

  A.Yes! If you have more time and would like to explore further, you are absolutely welcome to add pre or post tour travel arrangements to one of our group tours. We can advise on the logistics of joining or leaving the tour if not taking our recommended group flights, and our tailor-made department will be pleased to assist with any flights, accommodation or touring that you require so that it all coordinates perfectly.

• Q.Do you accept Credit cards?

  A.We accept personal (not business) UK Visa and Mastercard payments up to £1000 per booking for alumni tours.  We do not accept American Express, sorry.  As we are not allowed to pass the cost of UK card transaction fees to clients by law, we have decided to cap UK card payments at £1000 per booking in order to avoid having to raise prices across the board to accomodate the cost of transaction fees.  There's no limit on the amount you can pay using a non-UK card,  but please note a 3% transaction fee will apply for cards not issued by a UK bank.

• Q.I am travelling alone. Do you accept singles on your tours?

  A.Of course. We are able to accept single travellers on all our tours although in some places where we can only obtain a limited number of rooms we cap the number of single places on offer.

• Q.My wife is an alum but I am not, can I still join an alumni tour?

  A.Yes, you are most welcome. Our alumni tours are open to the spouses, partners, family and friends of alumni.